Frequently Asked Questions

Booking & Payment

How far in advance should I book?

Most clients book at least 1 month in advance. My regular clients typically book 3–6 months ahead, especially during peak travel seasons like summer holidays, Christmas, and Easter. Early booking ensures your preferred pickup time and guarantees availability.

For last-minute requests, please call me directly on 07464 617706 and I'll do my best to accommodate you.

How do I make a booking?

Simply contact me via:

• Phone: 07464 617706 or 01525 872666

• Email: enquiriesdlselitetravel@gmail.com

• Booking form: Available on the website

I'll respond within 2 hours during business hours (9am–6pm, Mon–Sat) with a personalised quote.

When do I need to pay?

Full payment is required 48 hours before your journey. I'll send you a secure SumUp payment link via email.

For return bookings (e.g., airport drop-off and pickup), both trips are charged together before your first journey.

What is your cancellation policy?

• 48+ hours' notice: 50% refund

• Less than 24 hours' notice: No refund

I understand plans change, so please let me know as soon as possible if you need to cancel or reschedule.

Do you offer discounts for regular customers?

I don't operate a formal discount or loyalty programme. My pricing is competitive and transparent from the start, ensuring every client receives the same high standard of service and fair rates.

Airport Transfers

Which airports do you serve?

I provide airport transfers to:

• London Heathrow (most popular)

• London Gatwick

• London Stansted

• Birmingham Airport

• East Midlands Airport

Please note: I do not serve Luton Airport. The minimum journey distance is approximately 40 miles.

What happens if my flight is delayed?

All airport pickups include complimentary flight monitoring. I track your flight in real-time and adjust the pickup time automatically for delays or early arrivals—at no extra charge.

You don't need to contact me if your flight is delayed. I'll be there when you land.

What happens if my flight arrives early?

No problem. I monitor all incoming flights and adjust pickup times accordingly. If your flight lands early, I'll be ready and waiting for you.

Do you provide a meet and greet service?

Yes, for airport pickups I offer a meet and greet service. I'll be waiting in the arrivals hall with a name board, ready to assist with your luggage and guide you to the vehicle.

How much luggage can I bring?

The Mercedes E-Class comfortably accommodates up to 4 passengers with 2 large suitcases. If you have additional or oversized luggage, please let me know when booking so I can make arrangements.

Can you accommodate child car seats?

I don't provide child car seats. If you're travelling with young children, you're welcome to bring and fit your own car seat. However, I rarely transport children—most of my clients are business travellers or couples.

Service Areas & Coverage

Where are you based?

I'm based in Bedfordshire and provide services throughout Central Bedfordshire and surrounding areas, including:

• Toddington

• Ampthill

• Flitwick

• Leighton Buzzard

• Barton-le-Clay

• Silsoe

• Woburn & Woburn Sands

• Harlington & Westoning

• Aspley Heath & Aspley Guise

• Dunstable

• And all surrounding villages

Do you provide long-distance travel?

Yes, I provide long-distance private hire across the UK for business and leisure travel. Pricing is calculated per mile for journeys beyond standard airport routes. Contact me for a personalised quote.

Do you serve cruise terminals?

Absolutely. I provide comfortable, direct transfers to all major UK cruise ports, including:

• Southampton

• Dover

• Tilbury

• Portsmouth

• And other UK ports upon request

Vehicle & Amenities

What vehicle do you use?

I drive a pristine Mercedes E-Class saloon—an executive vehicle known for comfort, space, and reliability.

What amenities are included?

I provide:

• Complimentary bottled water

• Sweets

• Professional, courteous service

I do not provide WiFi or newspapers.

Can you accommodate passengers with mobility issues?

The Mercedes E-Class is a standard saloon vehicle and does not have special adaptations for wheelchair users or passengers with significant mobility challenges. If you have specific requirements, please discuss them with me when booking so I can advise honestly on suitability.

Licensing & Safety

Are you licensed and insured?

Yes, absolutely. I am:

• Fully licensed by Central Bedfordshire Council

• Comprehensively insured for passenger transport

• DBS checked for your complete peace of mind

You're travelling with a professional chauffeur with 24 years of experience.

Is this a taxi service?

No. DLS Elite Travel is a private hire chauffeur service, not a taxi. You'll always travel with me—the same experienced, reliable driver—in a pristine Mercedes E-Class. This is a personal, executive-level experience, not a ride-sharing app or standard cab.

Corporate & Event Travel

Do you provide corporate travel services?

Yes. I offer reliable, discreet chauffeur services for:

• Business meetings and conferences

• Client entertainment and hospitality

• Multi-stop itineraries

• Long-distance private hire across the UK

Contact me to discuss your corporate travel needs.

Can you accommodate groups or multiple vehicles?

The Mercedes E-Class seats up to 4 passengers comfortably. For larger groups, I can arrange trusted subcontractors to provide additional vehicles. Please contact me in advance to discuss your requirements.

Do you offer day hire?

Yes, I offer day hire for events, business travel, or special occasions. Pricing depends on the itinerary and duration. Contact me for a personalised quote.

Contact & Availability

What are your business hours?

I'm available 24/7 for bookings, including early morning and late-night airport transfers.

Office hours for enquiries: 9am–6pm, Monday–Saturday

How quickly do you respond to enquiries?

I typically respond within 3 hours during business hours. For urgent requests, please call me directly on 07464 617706.

Can I contact you outside business hours?

Yes, you can leave a message via email or the booking form, and I'll respond first thing the next business day. For urgent same-day bookings, please call.

Still Have Questions?

If you can't find the answer you're looking for, I'm happy to help.

Call: 07464 617706 or 01525 872666Email: enquiriesdlselitetravel@gmail.com Book online: Visit the booking page

I look forward to making your next journey effortless.